Nemo
///Member
Hi guys,
So I need some advice.
I purchased my 125i Coupe three weeks back from a BMW Dealership in my area. So the whole deal has been off from the beginning but I still went ahead with it because I really needed a car.
So the problem escalated last week when I sent the car in to BMW because of a vibration I had been feeling at higher speeds. They then took the car to Tiger wheel and tyre who stated that there was an air bubble on the tyre. I told them to give me the car back because that didn't seem right, I had not hit any potholes whatsoever and I previously used to work for Tiger Wheel and I know what can and can not cause a bubble. I then spoke to the customer service person at the dealership who said that check and reports were done on the vehicle and that it is not possible that the car could have been delivered with an air bubble.
Later on I looked at pictures that I took of the vehicle on the showroom floor on the day of delivery and I could see the bulge on the tyre. I didn't notice it on the day purely because I just wanted to take delivery of my vehicle and I was too busy filling out forms...I also didn't expect BMW to sell me a defective product. I sent the below pictures to the customer service individual last week Thursday and I have not heard anything till date.
The bulge in question is on the front right hand side tyre, on the left hand side of the tyre.
Now as I mentioned, this is the last straw for me as there has been headache after headache with this purchase. On the first day that I saw the car, it was not the car I went to see, but it had just come in and the salesman whom I have know for a few years told me that it was going for R249k, I went back during the week to have a chat and got the specs of the car. The next week I saw the car advertised for R239k on Autotrader. I then decided that I was going to buy the car and then sent him the link to the ad stating that this is the price and I was then told that at the price they would walk away from the sale,,,being that he is a friend of mine, I thought there was no harm and continued with the deal, on signing the deal I saw that I actually paid R259k for the car excluding the on the road fees. I overlooked this because I was in desperate need of a vehicle and fighting this then would have just delayed this whole process.
Also the day before taking delivery of the vehicle, I was called to ask if they could do the smash and grab on the vehicle at a cost of R3500, As far as I knew, the car had smash and grab but the day I saw the car I just glanced at it and that was three weeks prior so I could not be sure. I then asked the lady if the car did not already have Smash and grab and she said no, I then picked up the vehicle the next afternoon after being told that the car would be going in for the tint that same morning. Now I don't know much about tint but I am pretty sure that if your vehicle has had smash and grab fitted, you would see a sticker on the window controls saying do not open for 48hours but then nothing of that sort. I opened the window immediately. Was I charged for something that was not even done on the vehicle????
In all honesty I was not going to fight all these issues as I just needed a vehicle but I am not going to pay for a tyre on a vehicle I just purchased not more than three weeks back esp if I have not caused the damage.
What sort of recourse do I have? Nobody has gotten back to me from the dealership, do I take it up with the dealer principle or BMW SA? or am I fighting a losing battle. Can somebody please point me in the right direction
Thanks a mill guys. Really appreciate any feedback.:thumbs:
So I need some advice.
I purchased my 125i Coupe three weeks back from a BMW Dealership in my area. So the whole deal has been off from the beginning but I still went ahead with it because I really needed a car.
So the problem escalated last week when I sent the car in to BMW because of a vibration I had been feeling at higher speeds. They then took the car to Tiger wheel and tyre who stated that there was an air bubble on the tyre. I told them to give me the car back because that didn't seem right, I had not hit any potholes whatsoever and I previously used to work for Tiger Wheel and I know what can and can not cause a bubble. I then spoke to the customer service person at the dealership who said that check and reports were done on the vehicle and that it is not possible that the car could have been delivered with an air bubble.
Later on I looked at pictures that I took of the vehicle on the showroom floor on the day of delivery and I could see the bulge on the tyre. I didn't notice it on the day purely because I just wanted to take delivery of my vehicle and I was too busy filling out forms...I also didn't expect BMW to sell me a defective product. I sent the below pictures to the customer service individual last week Thursday and I have not heard anything till date.
The bulge in question is on the front right hand side tyre, on the left hand side of the tyre.
Now as I mentioned, this is the last straw for me as there has been headache after headache with this purchase. On the first day that I saw the car, it was not the car I went to see, but it had just come in and the salesman whom I have know for a few years told me that it was going for R249k, I went back during the week to have a chat and got the specs of the car. The next week I saw the car advertised for R239k on Autotrader. I then decided that I was going to buy the car and then sent him the link to the ad stating that this is the price and I was then told that at the price they would walk away from the sale,,,being that he is a friend of mine, I thought there was no harm and continued with the deal, on signing the deal I saw that I actually paid R259k for the car excluding the on the road fees. I overlooked this because I was in desperate need of a vehicle and fighting this then would have just delayed this whole process.
Also the day before taking delivery of the vehicle, I was called to ask if they could do the smash and grab on the vehicle at a cost of R3500, As far as I knew, the car had smash and grab but the day I saw the car I just glanced at it and that was three weeks prior so I could not be sure. I then asked the lady if the car did not already have Smash and grab and she said no, I then picked up the vehicle the next afternoon after being told that the car would be going in for the tint that same morning. Now I don't know much about tint but I am pretty sure that if your vehicle has had smash and grab fitted, you would see a sticker on the window controls saying do not open for 48hours but then nothing of that sort. I opened the window immediately. Was I charged for something that was not even done on the vehicle????
In all honesty I was not going to fight all these issues as I just needed a vehicle but I am not going to pay for a tyre on a vehicle I just purchased not more than three weeks back esp if I have not caused the damage.
What sort of recourse do I have? Nobody has gotten back to me from the dealership, do I take it up with the dealer principle or BMW SA? or am I fighting a losing battle. Can somebody please point me in the right direction
Thanks a mill guys. Really appreciate any feedback.:thumbs:
