Business Ethics

[Rolf]

I don't want to hijack Burgy's thread so I don't post there, that if a customer is not happy with our software we will waive any installation / removal fees and he walks away with just the cost for the dyno runs....

I think thats fair.... whats your opinion?

 

[bmwforlife]

Great gesture Rolf

raise:raise:raise:raise:raise:raise:

 

[Rolf]

Thank you Arthur....


.... and no, if we achieve more power than claimed the customer doesn't have to pay more :biglol:

 

[abmi0000]

Sounds good to me!

 

[Rooi_Willie]

Thats a big decision!! Leading the way, again! :thumbs:

 

[tcal69]

Thank you Arthur....


.... and no, if we achieve more power than claimed the customer doesn't have to pay more :biglol:

:roflol:

Hahaha thats great, end of the day the customer is always right:thumbs:

 

[Peter@AEW]

I don't want to hijack Burgy's thread so I don't post there, that if a customer is not happy with our software we will waive any installation / removal fees and he walks away with just the cost for the dyno runs....

I think thats fair.... whats your opinion?

+1
With a policy such as the one you have announced you do 2 things.
1 You stand by your product
2 You stand by your product

To you I say well done and your policy is even handed and entrenched in the confidence you have in the service and product you supply.


:bravo::bravo::bravo::bravo:

 

[moranor@axis]

good stuff Rolf :rollsmile:

 

[George Smooth]

I don't want to hijack Burgy's thread so I don't post there, that if a customer is not happy with our software we will waive any installation / removal fees and he walks away with just the cost for the dyno runs....

I think thats fair.... whats your opinion?

You should specify the if he is not happy part. Some ppl will gain what was promised and because they cannot feel the difference they un happy.
If the software is a flop the customer shouldn't pay a cent and you should carry the dyno costs too as you haven't theoretically provided what was promised.
In theory running a before dyno will bring up problems the car might have prior to tuning which will ,minimize the scratching of the head part later.:flyfun:

 

[Rolf]

so why the :flyfun: then?

 

[Raybimmer]

If the customer has his car dynoed and the car has problems then why proceed further ? If you proceed further at the customers request and he is later unhappy it is his problem .

I think the public sees a " chip " as a bottomless power pit , gains of 20-30 percent etc are expected .
If I have smoother idle , better throttle response and better fuel consumption I am happy , but everyone is not the same !!

 

[Rolf]

If the customer has his car dynoed and the car has problems then why proceed further ? If you proceed further at the customers request and he is later unhappy it is his problem

... but there are customers who know it all and make it the tuners problem in any case!

Remember: Stupidity tries to rule the world!

 

[George Smooth]

so why the :flyfun: then?

Because no one likes scratching heir head later.

 

[Rolf]

OK got it now and I am fully with you! :thumbs:

Sorry... I misinterpreted the :flyfun:

 

[George Smooth]

If the customer has his car dynoed and the car has problems then why proceed further ? If you proceed further at the customers request and he is later unhappy it is his problem .

I think the public sees a " chip " as a bottomless power pit , gains of 20-30 percent etc are expected .
If I have smoother idle , better throttle response and better fuel consumption I am happy , but everyone is not the same !!

I wouldn't proceed if i was a tuner. The problem must get solved first and not "ironed" out electronically.

 

[George Smooth]

If the customer has his car dynoed and the car has problems then why proceed further ? If you proceed further at the customers request and he is later unhappy it is his problem

... but there are customers who know it all and make it the tuners problem in any case!

Remember: Stupidity tries to rule the world!

This is a common problem too and very unethical if someone does it. Common with 35 owners that have misfires that are injector related.

 

[Rolf]

I could tell about a "case" where the customers car has a hardware problem but the customer despite 10+ independant people telling him different, he still maintains that the software causes "his" problem

But I won't tell.... :biglol:

 

[Philip Foglar]

That's a very good gesture Rolf, and shows confidence in your work and products! :thumbs:

 

[XMAX]

I agree with George on defining of unhappy.


I think that you offering the sort of customer service that very few others are is a sign of an ethical businessman, certainly someone I would do business with.

 

[///Shaun]

Rolf I highly respect your knowledge when it comes to tuning /advise and one can see why , based on the posts on this forum.

But to have the matching Business Ethics with the above is simply OUTSTANDING to say the least.!

We as fanatics are honored to have a person of your caliber here , Big Respect to you.

raise: