MR_Y
Well-known member
Hi,
I had some queries on the BMW Connected Drive that I posed to a BMW Genius.
Here is the transcript for the benefit of the forum:
1. Q: On the Connected Drive screen, what is the difference between these items – i.e. which specific BMW departments do each of these dial and what do they assist with?:
a. Mobile care Call
b. Teleservices Call
c. Hotline
A: a. Mobile care directs you to the BMW on call, they are available for assistance 24 hours a day and 365 days a year.
b. The Teleservice Call when manually triggered, a notification will be sent to BMW SA as well as the dealer who will make contact with you to provide you with assistance.
c. When you click on the “BMW Hotline” you will be directed to a BMW Genius. BMW Geniuses are knowledgeable, dynamic and tech-savvy BMW product experts. They will help you with booking a test drive, they will ensure that you understand the many exciting features of your vehicle and will answer any questions that you may have. BMW Geniuses are also available to advise existing BMW owners who may return with their vehicle to ask after-sales questions about its features.
2. Q: The SOS button on the roof liner – does pressing this dial the one of the above numbers?
A: Intelligent emergency call- By initiating the “SOS” button you will be directed to an emergency services call centre. To enable rescue services to promptly prepare the required care for those involved in the accident, a data transfer is performed and includes the precise position of the vehicle to the nearest metre in addition to other data relevant for the rescue services, such as risk of injury, number of passengers, model and colour of the vehicle. The emergency call can also be triggered manually, such as if you need to summon assistance for other road users.
3. Q: Teleservices: Will the car automatically notify my servicing dealer when it needs to be serviced or needs oil? Or, do I have to ‘activate’ this feature first?
A: . Teleservices: Your BMW knows when and what services it needs and sends the vehicle related service data automatically to BMW. Sensors detect when a servicing is due and transmit the information to BMW. Your preferred BMW Dealer can access your vehicle data, evaluate all relevant vehicle-related information and effectively prepare for your car’s visit to the workshop even before the call to you to make an appointment.
4. Q: Connected Drive software and data updates: Does the built-in sim card automatically allow updates to the system, or do I need to activate this feature first?
A: ConnectedDrive software updates are done automatically.
5. Q: Map updates: I know that I can update the maps using a USB interface (I have to download the update from the website first on my PC). However, can this update occur automatically using the sim card (similar to #4 above)?
A: No unfortunately map updates cannot be updated automatically , the updates will need to be downloaded and saved on a USB.
I had some queries on the BMW Connected Drive that I posed to a BMW Genius.
Here is the transcript for the benefit of the forum:
1. Q: On the Connected Drive screen, what is the difference between these items – i.e. which specific BMW departments do each of these dial and what do they assist with?:
a. Mobile care Call
b. Teleservices Call
c. Hotline
A: a. Mobile care directs you to the BMW on call, they are available for assistance 24 hours a day and 365 days a year.
b. The Teleservice Call when manually triggered, a notification will be sent to BMW SA as well as the dealer who will make contact with you to provide you with assistance.
c. When you click on the “BMW Hotline” you will be directed to a BMW Genius. BMW Geniuses are knowledgeable, dynamic and tech-savvy BMW product experts. They will help you with booking a test drive, they will ensure that you understand the many exciting features of your vehicle and will answer any questions that you may have. BMW Geniuses are also available to advise existing BMW owners who may return with their vehicle to ask after-sales questions about its features.
2. Q: The SOS button on the roof liner – does pressing this dial the one of the above numbers?
A: Intelligent emergency call- By initiating the “SOS” button you will be directed to an emergency services call centre. To enable rescue services to promptly prepare the required care for those involved in the accident, a data transfer is performed and includes the precise position of the vehicle to the nearest metre in addition to other data relevant for the rescue services, such as risk of injury, number of passengers, model and colour of the vehicle. The emergency call can also be triggered manually, such as if you need to summon assistance for other road users.
3. Q: Teleservices: Will the car automatically notify my servicing dealer when it needs to be serviced or needs oil? Or, do I have to ‘activate’ this feature first?
A: . Teleservices: Your BMW knows when and what services it needs and sends the vehicle related service data automatically to BMW. Sensors detect when a servicing is due and transmit the information to BMW. Your preferred BMW Dealer can access your vehicle data, evaluate all relevant vehicle-related information and effectively prepare for your car’s visit to the workshop even before the call to you to make an appointment.
4. Q: Connected Drive software and data updates: Does the built-in sim card automatically allow updates to the system, or do I need to activate this feature first?
A: ConnectedDrive software updates are done automatically.
5. Q: Map updates: I know that I can update the maps using a USB interface (I have to download the update from the website first on my PC). However, can this update occur automatically using the sim card (similar to #4 above)?
A: No unfortunately map updates cannot be updated automatically , the updates will need to be downloaded and saved on a USB.
