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Runflat assistance feedback BMW SA
09-05-2018, 12:54 PM
Post: #1
Runflat assistance feedback BMW SA
Hi,

Here is some feedback I received today from BMW SA on a few queries on their runflat tyre assistance protocol:

"Good day Mr_Y

We thank you for your enquiry.

Should you be stuck on the side of the road due to a tyre burst, oncall can assist you with a loan tyre for you to drive to the nearest BMW approved dealership to purchase a replacement tyre (Please note that loan tyres are subject to availability)

Should a loan tyre not be available, your vehicle can be towed to the nearest tyre fitment place or an approved BMW dealership for you to purchase a replacement tyre. Should the incident fall on a long weekend/ over holidays and Oncall has exhausted all possibilities in finding a Tyre shop to assist after hours, Oncall (at their own discretion) can extend the loan tyre period.

The loan tyre is given to you for a maximum of 72hours with no mileage restriction, you may drop off the loan tyre at any BMW dealership in South Africa and you are required to inform BMW Oncall once it has been dropped off.

Kindly note that only 1 tyre can be loaned to you at a time, if 2 or more tyres have failed you will have to contact your insurer for assistance as this is considered an incident that is not covered by the standard BMW roadside assistance undertaking.

With regards to locating a BMW dealership, on our website (http://www.bmw.co.za) you may view the dealer locator which will provide you details (address, contact number etc). BMW Oncall is also available 24/7 and they may be reached for assistance in locating a dealership or any other roadside emergencies.

We can assure you that BMW Oncall will always be available to assist you anywhere is South Africa and our neighbouring countries (Botswana, Namibia, The Kingdom of Swaziland, Zimbabwe and Mozambique).

Oncall delay times might vary depending on the location of the incident, an in town call would have a quicker response time than an incident at a secluded area however we do guarantee support while you wait.

Regards

BMW Group"

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SubLoaded
09-05-2018, 01:53 PM
Post: #2
RE: Runflat assistance feedback BMW SA
Seriously RFT's combined with lack of a spare was the KAKKEST idea conceived n BMW's history.

Some BMW exec was banging a Pirelli rep and signed our lives away.

It simply does not work in SA due to the condition of the roads, safety issues, and long distances between towns. Not even considering the lack of BMW oncall post motorplan

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09-05-2018, 02:17 PM
Post: #3
RE: Runflat assistance feedback BMW SA
Was just about to ask that same question this oncall tripe must be for M/Plan surely not after the M/Plan expires ........... Fencelook

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09-05-2018, 02:34 PM
Post: #4
RE: Runflat assistance feedback BMW SA
I am not sure if you can extend it after Motorplan expires, but it gets automatically extended every time you extend your plan.

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09-05-2018, 02:39 PM
Post: #5
RE: Runflat assistance feedback BMW SA
I can attest to the point that it gets extended when you extend your motorplan as I have just went through that process recently.

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09-05-2018, 03:02 PM (This post was last modified: 09-05-2018 03:05 PM by MR_Y.)
Post: #6
RE: Runflat assistance feedback BMW SA
I find this priceless:

"Oncall delay times might vary depending on the location of the incident, an in town call would have a quicker response time than an incident at a secluded area however we do guarantee support while you wait. "

I guess, you need to pack a 12 gauge in the boot while you wait...

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09-05-2018, 03:08 PM
Post: #7
RE: Runflat assistance feedback BMW SA
(09-05-2018 03:02 PM)MR_Y Wrote:  I find this priceless:

"Oncall delay times might vary depending on the location of the incident, an in town call would have a quicker response time than an incident at a secluded area however we do guarantee support while you wait. "

I guess, you need to pack a 12 gauge in the boot while you wait...

Cartel

That’s the sad reality. You do have runflats though, so the rigidity of the sidewall will last long enough for you to drive to a safer place (petrol station etc.)

As I have told you before - I went through a RFT puncture ordeal in Colesburg in December. Organized a tyre from Bloem, stopped at Ultra City and waited around 4hours for the replacement wheel.

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09-05-2018, 03:49 PM
Post: #8
RE: Runflat assistance feedback BMW SA
(09-05-2018 03:08 PM)FerdiBotha Wrote:  
(09-05-2018 03:02 PM)MR_Y Wrote:  I find this priceless:

"Oncall delay times might vary depending on the location of the incident, an in town call would have a quicker response time than an incident at a secluded area however we do guarantee support while you wait. "

I guess, you need to pack a 12 gauge in the boot while you wait...

Cartel

That’s the sad reality. You do have runflats though, so the rigidity of the sidewall will last long enough for you to drive to a safer place (petrol station etc.)

As I have told you before - I went through a RFT puncture ordeal in Colesburg in December. Organized a tyre from Bloem, stopped at Ultra City and waited around 4hours for the replacement wheel.

Colesburg is still relatively close to a larger city, and of relative size and it took them 4 Hours to make a 2hour trip. Imagine if it happened in a really remote and small town?

I still believe the alternative to put a spare wheel on, in 20min is much better than the 4hour wait.

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09-05-2018, 05:35 PM
Post: #9
RE: Runflat assistance feedback BMW SA
One can try defend RFTs as much as you like, but the reality is they are unreliable on our roads. You also only have to go through one BMW On Call ordeal to realise that a spare tyre is the only way to go.

Needless to say on my last trip to Mossel Bay over the long weekend I took a spare wheel withThumbs

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lebofa
09-05-2018, 07:51 PM
Post: #10
Runflat assistance feedback BMW SA
Runflats have their place and before the " Pro spare wheel" camp have a meltdown remember that we're in the minority (yes us) when it comes to actually knowing how to change a spare wheel.

Priority #1 should be getting out of danger, to a safe place where alternative arrangements can be made, especially for women traveling alone with kids or the millennials who see cars as appliances.

Alot of people driving for the first time also didn't have a family member to teach them how to change a wheel, the Sanral guys with their shiny cones and vests get a decent workout slinging those horrible OE jacks.

You need to go pretty far out to be in a situation where towns or garages (at least) are more than 50km apart and you should plan for that accordingly, as long distance travel without some form of preparation is not recommended. And also stupid.

On Call provides an option, but if it wasn't everyone's Plan A when something happened, they would probably get to you/me/us a little faster.

Personally, I don't like runflats and have never used On Call for that reason, but I can tell you that the E90 that serves as family transport will have it's runflats replaced with runflats.


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09-05-2018, 08:26 PM
Post: #11
RE: Runflat assistance feedback BMW SA
I once drove a flat Bridgestone RFT 500KMs.. Got to GP it was gone but I never had to stop and I drove 120+ on it.. On a daily drive car in SA.. Top brand RFT for me please, if they say R10k a tyre I still call it a bargain.

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16-05-2018, 07:33 AM (This post was last modified: 16-05-2018 07:33 AM by r-hart.)
Post: #12
RE: Runflat assistance feedback BMW SA
(09-05-2018 08:26 PM)cOlDFuSiOn Wrote:  I once drove a flat Bridgestone RFT 500KMs.. Got to GP it was gone but I never had to stop and I drove 120+ on it.. On a daily drive car in SA.. Top brand RFT for me please, if they say R10k a tyre I still call it a bargain.

The weekend toy can have Semis Fencelook

Joh! That must have been a hectic drive!

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16-05-2018, 03:58 PM
Post: #13
RE: Runflat assistance feedback BMW SA
RFTs have their disadvantages, but I also had to drive 300km on bad tire, until I got back home to sort it out. Waiting for BMW onCall can take 8 years dunno anymore

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16-05-2018, 04:06 PM
Post: #14
Runflat assistance feedback BMW SA
Now that I am armed with runflats, a compressor kit, a space saver spare and AA membership, I can finally venture beyond the Witwatersrand

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Iceman12596
16-05-2018, 06:41 PM
Post: #15
RE: Runflat assistance feedback BMW SA
I have driven 80+ km on a RFt on my X3 while driving from Tyre retailer to tyre retailer trying to find a replacement. It made a huge noise and every pointed at it to show me it was flat. So for me it worked?

They are not that bad. My experience with it was that it did the job.
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