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CUSTOMS HELP REQUESTED
12-10-2017, 12:31 PM
Post: #1
CUSTOMS HELP REQUESTED
HI guys

Does anyone have a contact at EMS - Customs

"the johannesburg international mail centre. Customs so government"

I have a parcel that was ordered and has been sitting with the since the 23rd of September

https://www.emssouthafrica.co.za/EmsWebS...cking.aspx

ek014776219de

This has be enroute from germany for almost 2 months now
Other parcels that have been sent from Germany have already been dispatched that was sent after this parcel

Any help would greatly be appreciated

Current: BMW 335i e92 7 Speed DCT Auto - Black Saphire
(Vargas 2+ Turbo, VTT inlets, Injen intake, CPE CP+BOV, jb4, BMS OCC, Wagner IC, n20 3.5bar sensor, Fuel-It Stage 2 Bucketless LPFP, BMS Water Meth, Custom Backend Flash)
Current: BMW 320i e90 Sport = White
Cartel
Ex: BMW 320i e92 - Black Saphire
Ex: Audi TT Coupe 2.0 TFSI - Greenish Blue
Ex: VW Polo TDI - White
Ex: Mazda Astina 2.0 - Pearl Black
Ex: BMW 335i e90 - Sparkling Graphite
Ex: BMW 320i e90 pre facelift - Black Saphire
Ex: VW Golf 5 GTi - Red
Ex: Honda Civic Type R - Black
Ex: BMW 325i e36 - Red
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12-10-2017, 12:34 PM
Post: #2
RE: CUSTOMS HELP REQUESTED
Hey man, we in the same boat. I also have a parcel sitting there since 24 December. Also through EMS. Not sure what action we could take. Have you tried the ems website? I tried sending email but no response

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12-10-2017, 12:37 PM
Post: #3
RE: CUSTOMS HELP REQUESTED
Yeah
tried the website - NO change there

Tried calling to no avail
We know that the parcel is def there lying on the floor
but Fk's have not released it

Current: BMW 335i e92 7 Speed DCT Auto - Black Saphire
(Vargas 2+ Turbo, VTT inlets, Injen intake, CPE CP+BOV, jb4, BMS OCC, Wagner IC, n20 3.5bar sensor, Fuel-It Stage 2 Bucketless LPFP, BMS Water Meth, Custom Backend Flash)
Current: BMW 320i e90 Sport = White
Cartel
Ex: BMW 320i e92 - Black Saphire
Ex: Audi TT Coupe 2.0 TFSI - Greenish Blue
Ex: VW Polo TDI - White
Ex: Mazda Astina 2.0 - Pearl Black
Ex: BMW 335i e90 - Sparkling Graphite
Ex: BMW 320i e90 pre facelift - Black Saphire
Ex: VW Golf 5 GTi - Red
Ex: Honda Civic Type R - Black
Ex: BMW 325i e36 - Red
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12-10-2017, 12:37 PM (This post was last modified: 12-10-2017 01:04 PM by PLV.)
Post: #4
RE: CUSTOMS HELP REQUESTED
Guys,

Send a friendly e-mail to with your international tracking number to : JIMC Customer Services -
JIMCCustomerServices@postoffice.co.za

Emphasis on friendly... and you will get a response with the local tracking number of whether it has cleared customs or not.

I have always had a timely response (sometimes immediate, sometimes a day later).... better than being totally in the dark!

Regards,

Pete
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12-10-2017, 12:39 PM
Post: #5
RE: CUSTOMS HELP REQUESTED
(12-10-2017 12:37 PM)PLV Wrote:  Guys,

Send a friendly e-mail to with your international tracking number to : JIMC Customer Services

Emphasis on friendly... and you will get a response with the local tracking number of whether it has cleared customs or not.

I have always had a timely response (sometimes immediate, sometimes a day later).... better than being totally in the dark!

Regards,

Pete
Tried this.

No response. I was as friendly as merry Poppins. Nothing. Is there an option to actually fetch it? Because I work in Jo'burg and that won't be a problem. Perhaps if we both go, then they might take note?

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12-10-2017, 12:53 PM
Post: #6
RE: CUSTOMS HELP REQUESTED
There has been communication with EMS from the Supplier

They are fully aware that the Parcel is there

Have a look at these screenshots of comms between them

[Image: whatsapp image 2017-10-10 at 13.01.38_5978753147.jpeg]

[Image: whatsapp image 2017-10-10 at 13.05.28_6012710737.jpeg]

Current: BMW 335i e92 7 Speed DCT Auto - Black Saphire
(Vargas 2+ Turbo, VTT inlets, Injen intake, CPE CP+BOV, jb4, BMS OCC, Wagner IC, n20 3.5bar sensor, Fuel-It Stage 2 Bucketless LPFP, BMS Water Meth, Custom Backend Flash)
Current: BMW 320i e90 Sport = White
Cartel
Ex: BMW 320i e92 - Black Saphire
Ex: Audi TT Coupe 2.0 TFSI - Greenish Blue
Ex: VW Polo TDI - White
Ex: Mazda Astina 2.0 - Pearl Black
Ex: BMW 335i e90 - Sparkling Graphite
Ex: BMW 320i e90 pre facelift - Black Saphire
Ex: VW Golf 5 GTi - Red
Ex: Honda Civic Type R - Black
Ex: BMW 325i e36 - Red
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12-10-2017, 01:18 PM
Post: #7
RE: CUSTOMS HELP REQUESTED
I Completely forgot??Skit WTF!
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12-10-2017, 01:27 PM (This post was last modified: 12-10-2017 01:28 PM by Psypher13.)
Post: #8
RE: CUSTOMS HELP REQUESTED
Exactly

Ether these fk's - Sorry guys
beyond frustrated here

have an e92 and they trying there luck here or they just incompetent period

Current: BMW 335i e92 7 Speed DCT Auto - Black Saphire
(Vargas 2+ Turbo, VTT inlets, Injen intake, CPE CP+BOV, jb4, BMS OCC, Wagner IC, n20 3.5bar sensor, Fuel-It Stage 2 Bucketless LPFP, BMS Water Meth, Custom Backend Flash)
Current: BMW 320i e90 Sport = White
Cartel
Ex: BMW 320i e92 - Black Saphire
Ex: Audi TT Coupe 2.0 TFSI - Greenish Blue
Ex: VW Polo TDI - White
Ex: Mazda Astina 2.0 - Pearl Black
Ex: BMW 335i e90 - Sparkling Graphite
Ex: BMW 320i e90 pre facelift - Black Saphire
Ex: VW Golf 5 GTi - Red
Ex: Honda Civic Type R - Black
Ex: BMW 325i e36 - Red
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12-10-2017, 01:45 PM
Post: #9
RE: CUSTOMS HELP REQUESTED
JIMC been very slow the past 2 months already for me with incoming parcels. Even if you do email JIMCCustomerServices@postoffice.co.za don't expect a response the same day or next 2 days. If friendly, they reply about 3-4 days later. If not friendly...email never gets responded to.

In garage
01 BMW E46 330i 5-speed manual
03 BMW E46 318i N42 Manual
95 Nissan 1400 bakkie
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12-10-2017, 01:48 PM (This post was last modified: 12-10-2017 01:51 PM by momo1.)
Post: #10
RE: CUSTOMS HELP REQUESTED
"No , I completely forgot''

really???

I want to see my bosses face the next time he asks me for something important and I give him that reply Rofl


Current:
Alpine White E90 LCI 320d Msport - A/T
Black Sapphire Metallic E86 Z4 3.0Si Coupe - Manual

Previous:
1994 VW Golf Mk3 GTi
2005 BMW 118i Black Sapphire Metallic
2008 BMW 120i M-Sport Space Grey
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12-10-2017, 04:25 PM
Post: #11
RE: CUSTOMS HELP REQUESTED
LMAO

Sorted

"I totaly forgot " that i had a Big Boy Contact at SAPO
Made the cal and MEail

And guess what
I have my Parcel

TiptoeTiptoeThumbs

Current: BMW 335i e92 7 Speed DCT Auto - Black Saphire
(Vargas 2+ Turbo, VTT inlets, Injen intake, CPE CP+BOV, jb4, BMS OCC, Wagner IC, n20 3.5bar sensor, Fuel-It Stage 2 Bucketless LPFP, BMS Water Meth, Custom Backend Flash)
Current: BMW 320i e90 Sport = White
Cartel
Ex: BMW 320i e92 - Black Saphire
Ex: Audi TT Coupe 2.0 TFSI - Greenish Blue
Ex: VW Polo TDI - White
Ex: Mazda Astina 2.0 - Pearl Black
Ex: BMW 335i e90 - Sparkling Graphite
Ex: BMW 320i e90 pre facelift - Black Saphire
Ex: VW Golf 5 GTi - Red
Ex: Honda Civic Type R - Black
Ex: BMW 325i e36 - Red
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12-10-2017, 05:25 PM
Post: #12
RE: CUSTOMS HELP REQUESTED
(12-10-2017 04:25 PM)Psypher13 Wrote:  LMAO

Sorted

"I totaly forgot " that i had a Big Boy Contact at SAPO
Made the cal and MEail

And guess what
I have my Parcel

TiptoeTiptoeThumbs
Well thats a result mate :D

Definately a contact that some of us who do regular importing could use in the future :D
id like to give you some tracking numbers lol

Current:
2009 BMW 335i Coupe DCT

Ex: 2002 Opel Astra Coupe Turbo THREAD
Ex: 1993 Opel Calibra
EX: 2002 Opel Corsa GSI
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12-10-2017, 05:31 PM
Post: #13
RE: CUSTOMS HELP REQUESTED
I was presumptuous and send the PM already. Lol

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12-10-2017, 10:01 PM
Post: #14
RE: CUSTOMS HELP REQUESTED
Hehehhehhehe

For sure

Will help were I can buddiesThumbs

Current: BMW 335i e92 7 Speed DCT Auto - Black Saphire
(Vargas 2+ Turbo, VTT inlets, Injen intake, CPE CP+BOV, jb4, BMS OCC, Wagner IC, n20 3.5bar sensor, Fuel-It Stage 2 Bucketless LPFP, BMS Water Meth, Custom Backend Flash)
Current: BMW 320i e90 Sport = White
Cartel
Ex: BMW 320i e92 - Black Saphire
Ex: Audi TT Coupe 2.0 TFSI - Greenish Blue
Ex: VW Polo TDI - White
Ex: Mazda Astina 2.0 - Pearl Black
Ex: BMW 335i e90 - Sparkling Graphite
Ex: BMW 320i e90 pre facelift - Black Saphire
Ex: VW Golf 5 GTi - Red
Ex: Honda Civic Type R - Black
Ex: BMW 325i e36 - Red
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13-10-2017, 01:54 AM
Post: #15
RE: CUSTOMS HELP REQUESTED
The service you guys are getting Thumbdown at least you got you stuff now. Its good to have a contact higher up

BMW 335i e90 manual N54 - His
VW Scirocco R DSG - Hers
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